Client Service Manager seeking work in UAE

Travelling with friends, Cricket, Badminton, Social Networking, Dance, Music and Movies

Qualitas Material Testing Laboratories – Dubai, UAE- 2014 to 2021\r\nDevelop effective communication platforms for clients and staff.\r\nInspire repeat-business from clients.\r\nConduct customer service workshops & presentations\r\nMonitor and measure client satisfaction.\r\nLiaise with different departments about client queries.\r\nOffer advice to clients on services and products.\r\nDevelop surveys and capture client information\r\nParticipate in marketing campaigns.\r\nDeal with client requests and troubleshoot problems.\r\n\r\nProcess Associate\r\nTCS- India - 2021 to 2014\r\nWorked under project of Morgan Stanley (UK & US), a Financial service provider.\r\nConducted financial and legal research and analysis for high net-worth individuals.\r\nIdentified risks associated with projects, contract approvals and other client accounting issues.\r\nTeam Lead of the Market Risk Analysis\r\n\r\nAccountant andAudit executive\r\nR&R Associates, India- 2011 to 2012\r\nFiled tax returns and prepared governmental reports in compliance with strict standards.\r\nCompute taxes owed, prepare tax returns, and ensure that taxes are paid properly and on time\r\nOrganize and maintain financial records.\r\nSuggest ways to reduce costs, enhance revenues and improve profits.\r\nStock Audit done with Major clients.\r\n\r\nTeam Leader\r\nAircel, India- 2010 to 2011\r\nTrained and developed new associates on POS system and key sales tactics.\r\nGenerated repeat business through exceptional customer\r\nReported to the district manager regarding all shop and staff issues.\r\nConducted stock inventories once in week.\r\nWorked with the management team to implement the proper division of responsibilities\r\n\r\nCustomer Care Executives\r\nReliance Communication,India- 2008 to 2009\r\nAddressed and resolved customer product complaints empathetically and professionally.\r\nEffectively managed a high volume of inbound customer calls.\r\nImproved call center functionality and service capacity by resolving customer complaints\r\nefficiently and quickly.\r\nManaged high call volume with tact and professionalism.