Certified IT Trainer seeking work in UAE or Australia

April 2016 - Present: Darent Valley Hospital – Clinical Systems Support Administration/IT Trainer\r\n• Deliver training and support on new clinical processes as well as new IT systems on site, remotely and in classroom settings\r\n• Prepare training sessions, scripts and training plans\r\n• General administrative duties\r\n• Setting accounts for new starters and emergency locums\r\n• Work in conjunction with other IT trainers and the IT Training Manager to review training courses\r\n• Floor-walking support clinical staff members on Go-Live systems\r\n• Deliver training and support on new clinical processes as well as IT systems on site and in classroom\r\n\r\nApril 2015 – April 2016: Guys’ & St Thomas’ Hospital IT Trainer\r\n• Identify and develop appropriate learning plans and solutions to meet individual and group learning aims and training needs. \r\n• Floor-walking and support on site and out of hours \r\n• On call where required on a shift basis \r\n• Deliver training and support on new clinical processes as well as new IT systems on site, remotely and in classroom settings\r\n• Deliver training both internally and externally on a wide range of clinical and non-clinical IT systems to groups or individuals based on the methodology and key principles of the IT Training department and TAP/TPMA trainer delivery standards or similar.\r\n• Prepare training sessions, scripts, training plans, formative and summartive exercises, handouts and other training support material to support blended learning solutions.\r\n• Provide 2nd line Microsoft Office and clinical system support to all users via service now. Resolve IT system user errors by using “remote access” software or via e-mail, phone and face-to-face communication\r\n• Test new software/hardware and make relevant adaptations to all training materials to support new training practices across the organisation\r\n\r\nApril 2013 - September 2014: Guys’ & St Thomas’ Hospital –Senior Medical Secretary \r\n• First point of contact with patients, MDT team, management and consultant from other hospitals; dealing with all types of phone calls promptly and efficiently, providing immediate response and re-assurance.\r\n• Work closely with PAL to deal and mange patient complaints\r\n• Update and maintain patient record and demographic details to prevent unnecessary delay\r\n• Apply my diplomacy approach to chase consultants to post patients and GPs letters within 5-10 working days\r\n• Managing and arranging necessary infrastructure including training for new doctors\r\n