Business Systems Analyst with SQL Skills

BILL2PAY, LLC\r\nBusiness Analyst III, Jacksonville, FL (2010 to Present)\r\nBusiness and functional requirements \r\nSQL queries \r\nCreate monthly transaction reports for upper management\r\nProduction support\r\nCoordinate projects\r\nLead meetings with business and IT resources\r\nTest websites and back-end processes\r\nDesign and write user guides for end users\r\nPCI-DSS and security testing\r\nTrain new hires\r\nDisaster recovery testing and business continuity testing\r\n\r\nKEMPER INSURANCE\r\nBusiness Systems Analyst, Jacksonville, FL (2006 to 2010)\r\nCoordinated needs of various stakeholders to implement successful software changes\r\nLed meetings with business and IT to elicit requirements and plan project work\r\nAnalyzed current and potential features for home and auto insurance quoting sites\r\nAssisted managers of various teams in making informed decisions \r\nRecommended the best ways to achieve business goals through software enhancements \r\nWrote functional requirements to integrate services in a Service Oriented Architeture environment \r\nAnalyzed and documented business requirements for a new VIN validation system\r\nThoroughly documented a new class plan used in several states\r\n\r\nPROGRESSIVE INSURANCE\r\nSystem Analyst / Programmer, Mayfield Village, OH (2000 to 2006)\r\nCoded and tested refinements to quoting applications using C, C++, XML, and HTML\r\nLeader of team that analyzed test issues, identified trends, and created solutions\r\nEstablished process for 24/7 rotating on-call support\r\nTrained colleagues to provide continuous support for internet quoting software\r\nFacilitated team meetings and served as liaison between local and out-of-state team members\r\nRevised process to reduce time spent on critical path of rate revision projects by 30%\r\nPerformed requirements analysis for a new rate revision tool\r\nCreated management reports, technical documentation, and instructional aids