CXC which is GCSE equivalent in the following subjects:\r\nMathematics C\r\nEnglish B\r\nAccounting C\r\nHistory B\r\nEnglish Literature B\r\nInformation Technology B\r\nBusiness Studies B\r\nHuman & Social Biology B\r\n\r\nSkills include:\r\nEffective Communication Skills: effective communication with customers, colleagues and management.\r\n\r\nCustomer Service: dealing with customers and resolving issues or queries.\r\nProblem Solving: identifying problems, analysing data, and finding solutions.\r\nAttention to Detail: accuracy when handling financial data, employee records and customer information.\r\nTime Management: balancing multiple responsibilities and meeting deadlines.\r\nOrganisational Skills: managing of paperwork, records and tasks efficiently.\r\nData Entry and Analysis: handling data entry tasks and analysing financial and employee data.\r\nMathematical Skills: calculating payroll, taxes and financial reports.\r\nPayroll Processing: familiarity with payroll procedures, tax regulations and employee benefits.\r\nHR Policies and Procedures: understanding HR processes, onboarding, employee records management and compliance.\r\nSoftware Proficiency: familiarity with various software tools like MS office, accounting software and customer service platforms.\r\n\r\nConfidentiality: handling sensitive information.\r\nAdaptability: being able to handle different tasks and roles within an organisation.\r\nTeamwork: collaborating with colleagues from different departments to achieve common goals.\r\nConflict Resolution: dealing with conflicts or issues that may arise with customers or colleagues.\r\nInterpersonal Skills: building relationships with customers, colleagues and suppliers.
I enjoy reading and learning about various culture. \r\nTravelling and being globally aware.\r\nSpending quality time with family and friends.\r\nNature wallks\r\n
Customer Service Representative, September 2020 - June 2023\r\nprovided exceptional customer service and support to clients in a fast-paced call centre.\r\nAssisted customers with enquiries, issues and product/service information.\r\nResolved customer complaints and concerns, ensuring a positive experience.\r\nAchieved consistently maintained high customer satisfaction ratings.\r\nHandled a high volume of calls daily whilst maintaining quality and efficiency.\r\n\r\nPayroll Clerk, 2017 - 2020\r\nEfficiently managed and processed payroll for employees.\r\nEnsured accurate calculations of wages, taxes, and deductions.\r\nAddressed payroll-related enquiries and resolved issues promptly.\r\n\r\nHuman Resource Clerk - 2016\r\nAssisted HR department with various administrative tasks.\r\nMaintained employee records and updated databases.\r\nCoordinated recruitment activities and new hire onboarding.\r\n\r\nAccounting Clerk - 2015\r\nSupported the finance department win bookkeeping and data entry.\r\nAssisted with invoice processing and reconciliation.\r\nCollaborated with colleagues to prepare financial reports.
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