TESOL certificate holder\r\nBachelor\'s Degree Holder in Information Management\r\nCan work with minimum supervision.\r\nFluent in English and basic Spanish.\r\nHardworking and keen to details.\r\nTrustworthy and customer service oriented\r\n\r\n
Company name : Concentrix (formerly known Convergys) - is a BPO Industry.\r\nAccount : Macys - is one of the biggest retail store in U.S. which also offers credit card to their customer that is exclusive for their shopping spree.\r\nNature of work : \r\nPosition : Business Processing Associate (September 2018 to October 2019)\r\n Customer Service Associate II ( July 2017 to September 2018)\r\n Technical Support Associate (March 2017 to July 2017)\r\n Customer Service Specialist ( September 2016 to March 2017)\r\n Customer Service Associate ( April 2014 to September 2016)\r\n\r\nAccount: Amazon (online shopping) - is known as the most leading online shopping website that showcase varieties of goods,products and services and even live insects.\r\nNature of work : Handles all customer\\\'s queries regarding a specific item and provide assistance in placing order, tracking shipment and how to process and exchange or return when applicable.\r\nPosition: Customer Service Associate ( October 2011 to February 2013)\r\n\r\nCompany name : Tech Mahindra ltd \r\nClient : Globe Telecom (one of the top Internet Service Provider)\r\n\r\nNature of work : To provide technical assistance via phone calls as well as answer customer\'s queries.\r\nPosition : Technical Support Associate for Business Wireline \r\n ( March 2012 to May 2013)\r\n Technical Support Associate for Residential\r\n ( October 2011 to March 2012)\r\n
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