Assistant Guest Relations Manager Seeking

THE TORCH DOHA (5 STAR LUXURY HOTEL) – March 2016 to Present\r\nASSISTANT GUEST RELATIONS MANAGER\r\n Ascertain that the front desk is manned at all times and that walk-in customers are catered to  Lead efforts to ensure a positive guest experience through exceptional call handling services  Make sure that reservations are taken properly and that any offers are communicated at the time of reservation  Coordinate the activities of guest relations officers to ensure that they are always available  Analyze customer feedback to ensure delivery of proper customer services  Handle staff schedules, rotating shifts  Respond to guests’ needs and anticipate ones that have not been stated\r\n\r\nTHE TORCH DOHA (5 STAR LUXURY HOTEL) – Oct. 2014 to\r\nMarch 2016\r\nGUEST RELATIONS SUPERVISOR\r\n Greeting and welcoming hotel guests and escorting them to\r\nmeetings rooms, restaurants or guest rooms.\r\n Prepare and coordinate the distribution of guest amenities,\r\nwelcome letters and fruit setups for VIPs and long-staying\r\nguests.\r\n Coordinate with the Housekeeping department for special room\r\narrangements.\r\n Review and prepare next day’s arrival reports for VIPs and\r\nthose awarded special status.\r\n Room orientation services: explain in-room facilities including\r\nthe iPad services, mood-light system, interactive LED TV.\r\n VIP In-room/ in-car check-in.\r\n Explain and coordinate special room setups for honeymoon,\r\nbirthday and anniversaries.\r\nSC Media Fox S.R.L. Romania Dec. 2008 – Oct. 2009\r\nASSISTANT MANAGER\r\n Assisted the General Manager in all aspects of the agency.\r\n Compiled daily reports for the overall operation\r\n Assisted in conducting meetings with other departments.\r\n Liaised with all departments.\r\n Set appointments and coordinated meetings.\r\n Processed all orders issued by the departments.\r\n Performed daily tasks in the absence of the manager.\r\n Maintained a good communication with all departments.