Application Support Engineer

Innovative Pvt Ltd\r\n======================================================================================\r\n● Engage in installation of Proview Server and module services integration and\r\ndeployment.\r\n● Code reviews and implementation.\r\n● Generate and develop reports using MS Reporting Services SSRS\r\n● Automate and schedule scripts for issue monitoring and reporting.\r\n● Prepare technical documentation for product and service understandings.\r\n● Collaborating with field engineers on ATM device integration and installation by\r\ntaking remote sessions on client’s servers and resolve issues.\r\n======================================================================================\r\n\r\n\r\nGfK Etilize, US – (Pacific Timezone)\r\n======================================================================================\r\n● Understanding the customers systems/shopping cart/database etc. Guide the\r\ncustomer accordingly on integration of the product content into their intended\r\nsystem.\r\n● Walk the customer through the integration process of content into supported\r\ndatabase/ ecommerce platform/solution and communicate between company\r\noverseas software development teams and customers.\r\n● Provide technical support on integration with respect to custom requirements for\r\ndata feeds. Managing customer requests for various fortune companies worldwide\r\nnotably Microsoft, Walmart, Best Buy, Ingram Micro, Amazon, Buy.com, ADI, D&H\r\nSP Richards etc.\r\n● Engage in susbsystems design analysis and integrate with overall systems.\r\nMaintains and enhances internal existing server processes.\r\n● Review logs of running Java importers if any error/failure occurs and rectify them.\r\n● Automate coverage reports for internal and sales team. Debug system issues to\r\nincrease performance and quality of data.\r\n● Provides resolutions to problems by taking the initiative to use all available\r\nresources for research.\r\n● Troubleshooting production issues and implementing resilient tests using Shell\r\nBash/Batch scripts to prevent future issues.\r\n● Working with environments and DevOps team to ensure efficient and stable builds.\r\n● Collaborating with engineers, product managers on creative solutions to our biggest\r\nquality initiatives.\r\n● Write and maintain technical documentation which contains the understanding of\r\nproduct data.\r\n● Understand customer requirements and analyze for professional services (Magento,\r\nShopify, Woo Commerce etc.).2\r\nSoftware Engineer\r\nJan 2016 – Aug 2016\r\nSoftware Engineer\r\nJan 2015 – Jan 2016\r\n● Working on Linux/MS environment on custom solution to automate\r\n(Extraction/Transformation/Load – ETL) processes by writing Bash/Batch, PHP, Python,\r\nMYSQL scripts or using other scripting languages and web services.\r\n● Attend virtual meetings in order to communicate with customers and answer their\r\ntechnical questions and provide feasible solutions according to their requirements.\r\n======================================================================================\r\n