Diploma in Call centre management\r\nOffice managent certificate\r\nArchives & Records Higher Certificate\r\nCurrently studying Bachelor of Government, Administration and Development (currently studying )\r\nGraduating summer 2023.
Reading \r\nTravelling\r\nInteracting with different people of different cultures.\r\nSharing knowledge & ideas \r\nEager to learn \r\n
2001-2003: Cleaning and cookery \r\nI worked at a local restaurant cooking traditional fast food and cleaning of shop, hoovering , dusting and polishing. \r\nCleaning the shop using chemicals to high levels of cleanliness and neatness.\r\nResponsible for cooking and preparing meals and prepare refreshments for customers.\r\nEnsuring a high level of cleanliness. \r\n\r\n2004-2012 : Worked at South African Police Service (Emergency Call Centre) as a Senior Telecom Operator . \r\nAnswering emergency phone calls .\r\nHandling and receiving customer complaints .\r\nCapturing data registration in the SAP system.\r\nDealing with rude callers and maintain company standards. \r\nHandle confidential matters.\r\nGeneral administration.\r\n
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