Service Advisor needed in Abu Dhabi, UAE

Skills Provision is searching for a Service Advisor for an Automobile for a company in the Middle East.

Our client has the vision of providing world class automotive products and services to the ambitious and diversified population of UAE.

Duration: Full time

Location: Abu Dhabi, United Arab Emirates

Salary & Benefits

• Tax-Free Salary to be negotiated
• Benefits package available

The Role

• Report directly to the Service Manager
• Have a strong relationship with showroom members of staff
• Meet all service satisfaction objectives
• Respond promptly to all service enquiries, communications, and requests.
• Ensure all paperwork and other communications to customers are clearly explained.
• Assist in the training of junior staff.
• Ensure that operational information is communicated clearly to all other appropriate departmental staff in accordance with the relevant procedure.
• Work effectively with other team members to provide cover and maintain continuity
• Keep updated on competitors’ products,
• Keep updated on public perceptions of the industry, the dealership, and its products.

Requirements

• Technically competent, with ability to understand customer needs and requirements
• Ability to provide established standards of Customer Service through diagnostic ability, assessment of repairs/maintenance and most importantly quality customer care
• Strong analytical, communication and inter-personal skills with administrative competence vital for this role
• Computer literate with a solid understanding of Microsoft applications
• Ability to advise customers on the required jobs in a timely, professional manner
• Flair for selling value added services, service contracts and accessories.
• Proactive approach when dealing with customer complaints, with ability to resolve discrepancies and issues appropriately.
• Valued member of the team
• Hard working attitude

Skills Provision is an ethical international recruitment agency, as such our adverts do not discriminate with regards to age, race, gender, colour, creed, religion, sexual orientation, disability and nationality.