userskills like '%KPI\\\'S%' or userskills like '%customer management%' or userskills like '%good problem solving%' or userskills like '%leadership skills%' or userskills like '%customer oriented%'Select id, profile_id, post_title from profiles_meta where 1=(userskills like '%KPI\\\'S%' or userskills like '%customer management%' or userskills like '%good problem solving%' or userskills like '%leadership skills%' or userskills like '%customer oriented%') and profile_id<184508 order by profile_id desc limit 0,10

Very experienced and dynamic Customer Support Manager

Available
As an experienced Customer Support Manager with over 15 years of experience and over 25 years in total in the field of Customer Management and Customer Experience, I have a proven track record of creating from scratch, organizing and managing a best in class Customer Support Center. Given that I made my first steps as an entry level customer service representative, I have understood through the years what customer needs to be happy and consequently loyal to the company.
I possess efficient Leadership and People Management skills having experience in People selection and recruiting, team development, coaching, performance evaluation and shift planning.
I am very organized in root cause analysis, problem solving and reporting.
Serial No: 184508
Skills keywords: 
List Of Qualifications & Related Skills:

Ethic Leader that gains the team\'s respect \r\nHighly organized and efficient\r\nSoft skills\r\nCustomer Oriented\r\nTeam development\r\nCoaching\r\nCommunication skills\r\nAdaptability\r\nExperienced in KPIs and SLA\r\nAnalytical thinking\r\nProblem Solving\r\nEscalation management\r\nInterpersonal skills\r\nSelf-confidence\r\nCustomer Success\r\n

Interests & Hobbies:

I am activated in Art Photography and People-centric Photography for many years. This is something refreshing and recharging for me. Moreover, the last year I have implemented several professional photographic projects.

Previous Employment Details:

OTEGLOBE, Customer Support Manager Jan 2007 - Dec 2022\r\n\r\nEstablished the Customer Support Center well known in the International Telecommunication Market for it\'s high quality and Customer-Oriented standards.\r\nAchieved KPIs and low SLA violation every year and consequently low SLA reimbursements.\r\nCreated a best performance team through mentoring, monitoring and performance evaluation\r\n\r\nOTEGLOBE, Project Manager Feb 2002 - Dec 2006\r\n\r\nOrder Fulfillment for International Telecommunication Services\r\nTechnical support, Billing Support, SLA reporting and Single Point of Contact (SPOC) for specific customers\r\n\r\nETONE Telecommunications, Customer Services Executive, Mar 2001 - Jan 2002\r\n\r\nOrganized the Customer Services Dpt\r\nCoordinading new clients onboarding\r\nCustomer complaints handling\r\nReporting\r\n

Current location:  Decentralized Administration of Attica, Greece - View on map
Nationality: Greek
Preferred Sector of Employment:  customer service
Location I am interested in working: Anywhere
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