userskills like '%customer management%' or userskills like '%customer satisfaction%' or userskills like '%project management%' or userskills like '%customer care executive%'Select id, profile_id, post_title from profiles_meta where 1=(userskills like '%customer management%' or userskills like '%customer satisfaction%' or userskills like '%project management%' or userskills like '%customer care executive%') and profile_id<175371 order by profile_id desc limit 0,10

Experienced customer service manager

Available
Currently working as a CS Manager in the outsourcing activities department of Cosmote SA(telco).Responsible for the external partner\'s call centers regarding customer experience, KPIs,achieving goals and successfully complete projects.

Being dynamic and experienced in the field of customer service, I am always looking for new challenges.

I would like to be remembered by my colleagues for having communication skills, having leadership abilities, problem solving skills, empathy and patience and of course having adaptability in dynamic situations.
Serial No: 175371
Skills keywords: customer care executive, customer management, customer satisfaction, project management
List Of Qualifications & Related Skills:

4 year degree in Applied Informatics\r\nData analytics professional certification by Google\r\nAI for desicion makers and leaders by Skillsoft\r\nAI Basics explorer journey by Deutsche Telecom\r\nProject Management certification by New York College(greek branch)\r\nBusiness administration seminar by Municipality of Kalamaria\r\nDynamic call center teams leadership Seminar by Cosmote SA\r\nBranded Customer experience excellence Seminar by Deutsche Telecom\r\nLeadership seminar \"Leaders in action\" by OTE group of companies\r\nCustomer service days 2016-2021\r\n

Interests & Hobbies:

Outdoor sports.\r\nReading.\r\nBeing informed about finance and technology.\r\nHaving quality time with friends and family.\r\nTravelling a lot, especially in Europe.\r\nCinema.

Previous Employment Details:

Customer service manager in the Outsourcing activities department in Cosmote SA(250 cs representatives). Responsible for the call centers of the outsourcing partners, guiding and supporting the outsourcing supervisors regarding project requirements. Organising and supporting projects for the outsourcing call centers in terms of customer service.Responsible for the KPIs of the external partner in the technical support field.\r\n\r\nPrevious role: Manager/Team leader of the VIP customers department in Cosmote SA(24 cs representatives). Guidance and management of the VIP customers team support representatives in commercial and technical issues. Meetings, huddle meetings, one to one, mentoring and coaching was a big part of the role.\r\n\r\nPrevious role: Team Leader/specialist of a technical support team of representatives in OTE Group SA.For 6 years in charge of a customer care team(15-20 cs representatives), Success in reaching goals and having excellent KPI performance.\r\n\r\nMore on request.

Current location:  Decentralized Administration of Macedonia and Thrace, Greece - View on map
Nationality: Greek
Preferred Sector of Employment:  IT and Technology, customer service, Banking Insurance and Financial Services
Spoken languages: english, Greek
Location I am interested in working: Anywhere
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