Diverse industry experience at management, director and C level; Strategic thinking; Strategy conceptualisation and detailed implementation; Contact Center Operations expertise, Client Relationship Management, Marketing Know-How, Operational Research and Data Analytics acumen, Crisis Resolution, decision support model building expertise with factoring in all relevant parameters and interrelations.
Reading (science, management, literature, philosophy, history), cultural tourism, motorboating, theatrical plays, movies, quality time with the family.
17 years in the Contact Center Industry serving from various positions, mainly within the Teleperformance Group:\r\n\r\nTeleperformance Germany October 2017-end of February 2023 - EMEA Client Services & Operations Director\r\n\r\nTLScontact March 2015 - October 2016 - Chief Operating & Service Delivery Officer\r\n\r\nTeleperformance Greece December 2007 - March 2015 - Technical Support Business Unit Operations Director
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